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The Shared Services Order to Cash (OTC) Collections Associate will be responsible for the processing of cash collections and the resolution of cash collection issues within the Shared Services Order to Cash team. The Collections Associate will be responsible for the processing and allocation of all incoming cash receipts as well as resolution of payment issues/Direct debit/customer queries within the Shared Services Order to Cash team. The position will be tasked with driving and delivering OTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the OTC service level and effectiveness expected throughout. Sr. Assistant Collections OTC will be responsible for a variety of activities, which include Collections and Aged debt activities, as well as a variety of activities connected to Third party Collections agency, internal departments’ communication and activities, as well as tasks related to the customer invoices and complaints. The position might be subjected to restructuring post stabilization period to exclude/include Order-to-Cash activities relevant to the requirements on the Local Business Unit and Company’s objectives.
Financial Services Delivery
• Ensures that the collection of debt is actioned on a daily basis
• Ensures the accuracy of collection records including maintenance of the relevant ledgers
• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly)
• Supplies advice to coworkers and managers on Collections processes where required
• Provides full support to other team members, departments and managers where required
• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
• Minimum of 2 years Collections/Accounts Receivable experience in a multinational organisation and/or Shared Services environment
• A good understanding of wider Order to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• Fluent in English
• ERP experience essential, preferably SAP
• Strong customer service orientation
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.